Children are to be supervised by their responsible adult at all times and in all areas of the play cafe, unless specifically stated otherwise.
The consumption of food or beverages not acquired from our cafe is prohibited in all areas, with the exception of homemade baby food. We ask this to keep us sustainable, but more importantly to minimise allergy risks.
We have a group booking limit of 8 people. We do not allow in-session parties, if you would like to have a birthday party at ITAV please book one of our packages. If we suspect that our booking system is being used to book in-session party spaces we reserve the right to cancel some or all of the bookings made without notice.
No shoes are allowed in our play space. In the interests of health and safety we ask that all adults and children wear clean socks whilst inside the Play area. Disposable socks are available for purchase should you need them. Shoes can be stored in the designated areas.
Prams, coats, backpacks and large shopping bags must be left in the buggy park or stored underneath the blue seats, please do not bring bags and coats into the play area. Our storage area is safe, but is not locked, therefore we do not recommend leaving any valuables. If any personal items are lost, please contact a team member immediately. It Takes A Village Play Cafe is not responsible for any lost items.
We do not expect visitors to clean the space in it’s entirety, but we would ask that all balls are returned to the ball pool and games/jigsaws/Magnatiles/Duplo are put back after use.
When your session is over, please promptly vacate the Play area to help us efficiently clean between sessions. We play a fun little song to help the little ones along, as parents we know they never want to leave!
You are welcome to take pictures and videos of your own children/children in your group or your party for personal use only. It Takes A Village strictly forbids pictures or video recordings of other visitors or other children without consent. Taking pictures or video recording for commercial purpose is also forbidden without prior consent. Please report any suspicious behaviour to a member of our team.
Before entering the play area, remove any items that may cause injury, damage or get lost such as jewellery, badges, hair clips, or sharp objects like keys.
The presence of chewing gum in the play area is strictly prohibited please dispose of it mindfully before entering our space.
If you or your child are unwell please refrain from using the Play area or equipment, we have a flexible reschedule policy and would love to see you when you are feeling better.
It Takes A Village disclaims any responsibility for losses, damages, or theft.
Nappy changes should always be conducted within the facilities provided.
Please report any accidents, injuries, or spills straight away to a member of our team.
We love dogs, but only assistance dogs are permitted in the play area. Takeaway customers are welcome to bring well behaved dogs in when they order!
Code of conduct during play sessions
By booking a session I agree that:
all children in my party will be accompanied by a supervising adult at all times, and will actively ensure that all visitors in my party share the space in a kind, inclusive and considerate way.
play sessions are designed for children under the age of 8. Reservations will not be made for children surpassing this age limit to use the main play area, however I understand they can still attend and are encouraged to explore alternative amenities within the cafe.
I will enjoy the delicious food & drink on offer, but will not take any food onto the carpeted area or in the play frame. I also agree to only eat food purchased at ITAV anywhere in the venue.
For food safety reasons I will not bring in a birthday cake unless I have booked a private party.
I will not attend a play session if any of my party is feeling unwell.
for hygiene reasons I will remove shoes on entry and wear socks at all times in the play space.
keep ITAV clean and safe, by playing with toys as intended, washing hands and regularly using hand sanitisers. I will also put any dirty toys in the YUK bucket so they can be sanitised.
I will report any accidents, spillages or breakages to a member of staff immediately.
It Takes A Village reserves the authority to deny play access to anyone in my booking not adhering to the above guidance and policies.
PLAY RESERVATIONS CANCELLATION POLICY
Refunds will not be granted all play session sales are final. However, rescheduling is completely free of charge, as long as it’s completed 4 hours before the originally scheduled booking.
Booking Terms
Party bookings are only available on Saturday and Sundays at 3.30 - 5.30
If you would like a moment to set anything up prior to your party you can arrive 15 minutes before the start to do so.
Min of 8 children with a max of 20 (Max 1 adult per child, celebrated one can have 4 adults or a ratio of 1.3 adults per child ) eg: For a party of 12 children we will permit 16 adults.
To confirm your booking, we require a payment of £24.95 per child for the first 15 children and £9 per child for the rest up to a max of 20 upon booking.
If you cancel/reschedule your booking within 14 days of the event date, the payments made will be forfeited, and you will be required to make a new booking.
If changes are made earlier than 14 days before the event, we will gladly assist with rescheduling at no additional charge.
If you downgrade numbers on your booking within 7 full days of the event date, the payments made will be forfeited. If downgrade changes are made earlier than 7 full days before the event we will offer a refund on the spaces - please note: minimum numbers are 8 children. If you need to upgrade numbers this will be subject to space and will need to be confirmed 7 days ahead of the event date.
If you decide to cancel your event for any reason, your payments will be retained.
If you have more children at your event than you booked for we will only admit them if we have space and you will be charged the full amount of £24.95 per extra child . If you exceed the permitted number of adults we reserve the right to ask you to restrict entry or we may charge you an additional fee. If your party exceeds our maximum numbers (20 children, 24 adults) we will restrict entry.
We ask that you provide the names of all guests 3 days before your event so that we can check everyone in and ensure we follow fire safety rules.
We require a £100 indemnity deposit that will be returned to you within 72 hours of the end of your event provided you have adhered to our T&C’s.
No outside food and drink is permitted with the exception of birthday cake/cupcakes and a sensible amount of Prosecco for adults with an exclusive booking. Please provide cups for any adult drinks and please take any empty bottles with you.
We provide one round of children’s place settings, if you require extra plates for cake, please bring paper plates or napkins.
All food and drink is to be served and consumed away from the carpeted area. Strictly no food and open drinks on the carpet or in the play frame.
Supervise children at all times, keep the gate closed when inside the play area and keep the coffee bar ordering area and gate area free to access.
Please return all balls to the ball pit before you leave - engaging the kids in this as a game is a great way to do it!
It is important that you and your guests leave promptly at the end of your party - we will play our clean up and goodbye songs if you need some help. You may forfeit your indemnity deposit if you stay over your agreed time.